ISO 20000:2018 Information Technology Service Management Certification

ISO 20000:2018 Information Technology Service Management Certification – Deliver Reliable and High-Quality IT Services

What Does ISO 20000 Stand For?

ISO 20000 stands for “Information technology — Service management — Requirements for a service management system (SMS)”. It is an international standard developed by the International Organization for Standardization (ISO) to ensure that IT service providers deliver consistent, reliable, and high-quality services.

What Is the ISO 20000 Information Technology Service Management Standard?

The ISO 20000 standard defines requirements for establishing, implementing, maintaining, and continually improving a service management system. It ensures efficient service delivery, improved customer satisfaction, and alignment with international best practices in IT service management. By applying ISO 20000, organizations enhance reliability, reduce risks, and strengthen client confidence.

When Was the Latest Version of ISO 20000 Published?

The ISO 20000 standard was first introduced in 2005 and has been revised to reflect modern IT practices. The latest version, ISO 20000-1:2018, was published in 2018 and emphasizes integration with ISO’s High-Level Structure (HLS) for better alignment with other management system standards.

Which Companies and Institutions Should Apply for the ISO 20000:2018 Certificate?

The ISO 20000 Certificate is highly recommended for:
✓ IT service providers
✓ Cloud computing and hosting companies
✓ Telecom and network service operators
✓ Government IT departments
✓ Banks, insurance, and financial service institutions
✓ Educational and research institutions managing IT systems

Any organization providing IT services or managing IT systems can benefit from ISO 20000 certification.

Why Is the ISO 20000:2018 Certificate Important for Companies?

For companies, the ISO 20000 Certificate provides:
✓ International credibility and recognition in IT service management
✓ Improved efficiency and reduced service disruptions
✓ Stronger customer trust and satisfaction
✓ Compliance with global IT service management requirements
✓ Competitive advantage in global IT markets

Why Should You Get the ISO 20000 Certificate?

Organizations should obtain the ISO 20000 Certificate to demonstrate their commitment to providing reliable, efficient, and high-quality IT services. It also helps businesses win international clients, secure tenders, and maintain compliance with IT industry regulations.

Which Industries Use the ISO 20000 Certificate?

✓ Information Technology and Software
✓ Telecommunications
✓ Financial Services
✓ Government Agencies
✓ Education and Research
✓ Cloud and Data Center Services

Any sector depending on IT services for critical operations can benefit from ISO 20000 certification.

What Are the Advantages of ISO 20000 Certification for Businesses?

Key benefits of ISO 20000 for businesses include:
✓ Higher reliability in IT service delivery
✓ Improved customer satisfaction
✓ Reduced downtime and risks
✓ Streamlined service processes and efficiency
✓ Compliance with international standards
✓ Global recognition and competitive advantage

Advantages of ISO Certification

The benefits of ISO certification are extensive for businesses. First of all, it enhances customer trust, strengthens brand reputation, and provides a competitive advantage in international markets. Among the benefits of ISO certification are increased efficiency, improved processes, and reduced costs. It also facilitates compliance with legal regulations and fosters a culture of quality management, boosting employee motivation. Thanks to the benefits of ISO certification, companies not only increase customer satisfaction but also gain new business opportunities.

Certificate Features

✓ International Recognition
✓ QR Code & Online Verification
✓ Delivered in PDF Format
✓ Digitally Signed & Stamped
✓ Issued in English
✓ Shareable Verification Link

Application Process

✓ Add to cart. You can add multiple certifications before proceeding to checkout.
✓ Enter your company details.
✓ Select your company’s fields of activity.
✓ Proceed to the payment step.
✓ Complete your payment.
✓ Receive your certificate by email.
✓ Certification will be reviewed, approved, and delivered via email within 7 business days.
✓ If your application is not approved, a full refund will be issued. It comes with a 100% Money-Back Guarantee.

Key Considerations

✓ Certification is accredited and globally recognized.
✓ Each certificate includes a QR code and online verification link.
✓ The process is fully online, transparent, and efficient.
✓ Full refund guarantee if the certification is not approved.

Validity & Renewal

Your certificate will be valid for 1 year, in line with global ISO accreditation practices.
Annual renewal is available via our website.

Affordable Fee

We use digital evaluations rather than expensive on-site audits, delivering the same internationally accredited certification at a lower cost, without compromising on quality or global recognition.

100% Money-Back Guarantee

If your certification is not approved, we provide a full refund. The process is risk-free, transparent, and internationally valid.

Frequently Asked Questions (FAQ)

How long does the process take?
Certificates are issued within 7 business days of application.

How can certificates be verified?
Each certificate includes a QR code and verification link, accessible online worldwide.